Privacy Policy

Welcome to Shikaka. This Privacy Policy outlines how Shikaka collects, uses, discloses, and protects your personal information when you use our online casino services, including our website, mobile applications, and any related services (collectively, the "Services"). We are committed to protecting your privacy and handling your data responsibly, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

By accessing or using Shikaka's Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our Services.

We collect various types of information to provide and improve our Services to you. This information falls into two main categories: information you provide to us and information we collect automatically.

• Information You Provide:
  • Registration and Account Information: When you create an account, we collect your name, date of birth, email address, postal address, telephone number, and gender. We also collect your chosen username and password.
  • Verification Information: To comply with our legal and regulatory obligations, we may request copies of identification documents, such as your passport, driver's license, or utility bills, to verify your identity, age, and address.
  • Payment Information: When you deposit or withdraw funds, we collect details related to your payment methods, such as bank account numbers, credit/debit card numbers, and other financial information. We do not store full payment card details on our servers, relying on secure payment gateways.
  • Communication Information: Records of your communications with us, including emails, chat transcripts, and telephone calls, are collected for customer support, training, and dispute resolution purposes.
  • Participation in Promotions: If you participate in surveys, promotions, or contests, we may collect additional information you provide, such as your preferences or feedback.
• Information We Collect Automatically:
  • Technical Data: We collect information about your device and internet connection, including your IP address, browser type and version, operating system, device identifiers, and language settings.
  • Usage Data: We gather data about your interactions with our Services, such as pages visited, games played, time spent on the site, clicks, and navigation paths. This helps us understand how you use Shikaka and improve your experience.
  • Location Data: We may collect general location information derived from your IP address to ensure compliance with jurisdictional regulations and to offer localized services.
  • Transaction Data: Details of your betting and gaming activities, including stakes, winnings, losses, and transaction history, are recorded.

Shikaka uses the collected information for various purposes, primarily to operate, maintain, and enhance our Services. Specific uses include:

• To Provide and Manage Services: This includes creating and managing your account, processing your transactions, and providing access to games and features.
• For Security and Fraud Prevention: We use your data to detect, prevent, and investigate fraudulent, illegal, or unauthorized activities, ensuring the integrity of our platform and protecting our users.
• To Comply with Legal and Regulatory Obligations: This involves verifying your identity and age, conducting "Know Your Customer" (KYC) checks, reporting to regulatory authorities, and adhering to anti-money laundering (AML) requirements.
• For Customer Support: To respond to your inquiries, resolve issues, and provide assistance when you contact our support team.
• To Personalize Your Experience: We may use your usage data to offer tailored content, promotions, and game recommendations that align with your interests.
• For Marketing and Promotional Purposes: With your consent, we may send you information about new games, bonuses, promotions, and other marketing communications that might interest you. You can opt out of these communications at any time.
• For Analytics and Improvement: We analyze data to understand user behavior, identify trends, troubleshoot technical issues, and improve the functionality, performance, and design of our Services.
• To Enforce Our Terms and Conditions: Ensuring compliance with our terms of service and other policies.

Under GDPR, Shikaka processes your personal data based on several legal grounds:

• Performance of a Contract: Processing is necessary to fulfill our contractual obligations to you, such as providing gaming services and managing your account.
• Legal Obligation: Processing is required to comply with legal and regulatory obligations, including age verification, AML checks, and reporting to authorities.
• Legitimate Interests: We process data where it is necessary for our legitimate interests or those of a third party, provided your fundamental rights and freedoms do not override these interests. This includes fraud prevention, network security, and improving our services.
• Consent: In certain situations, such as sending direct marketing communications, we will obtain your explicit consent before processing your data. You have the right to withdraw your consent at any time.

Shikaka may share your personal information with third parties under specific circumstances, always ensuring appropriate safeguards are in place:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, identity verification, IT support, data analytics, and marketing. These providers are contractually bound to protect your data and only use it for the purposes specified by us.
• Regulatory and Law Enforcement Authorities: We may disclose your information to government bodies, regulatory authorities, or law enforcement agencies if required by law, court order, or to comply with our licensing obligations.
• Fraud Prevention and Anti-Money Laundering Agencies: To protect our Services and comply with legal obligations, we may share information with organizations dedicated to preventing fraud and money laundering.
• Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction involving Shikaka, your personal information may be transferred to the acquiring entity or successor.
• Affiliated Companies: We may share data with companies within our corporate group for operational, administrative, and analytical purposes.
• With Your Consent: We may share your information with other third parties when you have given us explicit consent to do so.

Shikaka implements robust technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use industry-standard encryption technologies, such as Secure Socket Layer (SSL) encryption, to protect data during transmission.
• Access Controls: Access to your personal data is restricted to authorized personnel who require it for legitimate business purposes.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized external access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our employees receive regular training on data protection and privacy best practices.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. You also play a crucial role in protecting your data by choosing a strong password and keeping your login credentials confidential.

As a data subject, you have several rights regarding your personal data under applicable data protection laws, including GDPR:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
• Right to Erasure ("Right to be Forgotten"): You can request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your data in certain situations, such as when you contest the accuracy of the data.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we process your data based on your consent, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We will respond to your request in accordance with applicable laws.

Shikaka uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and provide personalized content. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: These are necessary for the website to function correctly, enabling core functionalities like account login and secure transactions.
• Analytical/Performance Cookies: These collect information about how visitors use our website, such as which pages are most popular, to help us improve the site's performance and design.
• Functionality Cookies: These remember your preferences, such as language settings or username, to provide a more personalized experience.
• Marketing/Targeting Cookies: These are used to deliver advertisements more relevant to you and your interests, and to measure the effectiveness of advertising campaigns.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, disabling cookies may prevent you from taking full advantage of the website's features.

Shikaka retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the type of data and the legal obligations applicable to it.

For example, we typically retain account information for the duration of your active account and for a period thereafter as required by gambling regulations and anti-money laundering laws. Transaction data may be kept for longer periods to comply with financial reporting and tax obligations. When your data is no longer required, we will securely delete or anonymize it.

Your personal information may be transferred to, and stored at, a destination outside of the European Economic Area (EEA) if our service providers or affiliated companies operate in those regions. When transferring data outside the EEA, Shikaka ensures that appropriate safeguards are in place to protect your privacy rights, such as relying on adequacy decisions, Standard Contractual Clauses approved by the European Commission, or other legally recognized mechanisms.

By using Shikaka's Services, you understand that your information may be transferred to these third parties located outside your country of residence.

Shikaka's Services are not intended for individuals under the legal gambling age, which is typically 18 years or older, depending on your jurisdiction. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete that information as quickly as possible. If you believe a child has provided us with personal information, please contact us immediately.

Shikaka may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidance. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by email or other direct communication. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Services after any changes indicates your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please do not hesitate to contact us:

Email: [email protected]

Postal Address: [Please refer to our website for our registered office address or contact customer support for specific details.]

Our dedicated support team is available to assist you.